Enterprise MSP Portfolio

LATAM + USA | Hybrid • Cloud • Automation

VISIÓN GLOBAL:

Strategy ──► Managed Services ──► Security ──► Automation ──► Products

1) CAPA ESTRATÉGICA – GOBIERNO Y VALOR DE NEGOCIO

STRATEGY & GOVERNANCE

  • IT Strategy & Roadmap: Evaluación tecnológica, Cloud/Hybrid strategy, Cost optimization (FinOps), Vendor-neutral advisory.
  • Risk, Compliance & Audit: ISO 27001/SOC2 readiness, BCP, Disaster Recovery Strategy, Security posture assessment.
“No vendemos servidores, vendemos continuidad, control y previsibilidad.”

2) CAPA CORE MSP – SERVICIOS GESTIONADOS

MANAGED CORE SERVICES

  • Infrastructure Management Proxmox VE (HA, ZFS, clustering), VPS (OVH/Hetzner/AWS), Hybrid & On-Prem orchestration, Capacity planning.
  • Containers & Platforms Docker / Docker Swarm, Kubernetes (SMB / Mid-market), Platform lifecycle management.
  • Backup & Disaster Recovery Incremental & immutable backups, Offsite replication, Tested restores (RPO / RTO contractuales), Ransomware resilience.
  • Monitoring & Observability Metrics / logs / alerts, SLA dashboards, Proactive incident prevention.

REVENUE RECURRENTE

Aquí está el dinero estable. Todo esto se factura mensual / anual, con SLA.

3) CAPA DE SEGURIDAD – MSSP / SOC-LITE

SECURITY SERVICES (MSSP)

  • Security Baseline Hardening Linux / Proxmox, Firewall & segmentation, MFA / SSH / VPN.
  • Detection & Response Intrusion detection, Log correlation, Automated incident response.
  • Vulnerability Management Continuous scanning, Patch orchestration, Risk scoring.
  • Compliance Enablement Audit-ready reports, Evidence collection, Security documentation.

Clave: No prometes “seguridad total”. Prometes detección temprana + respuesta contractual.

4) CAPA DE PRODUCTIVIDAD – PLATAFORMAS DE NEGOCIO

BUSINESS PLATFORMS (SELF-HOSTED)

Collaboration & Files
  • Nextcloud Enterprise
  • OnlyOffice
  • Data sovereignty
Corporate Email
  • Mailcow / Postal
  • Deliverability management
  • DMARC / SPF / DKIM
Identity & Access
  • SSO / LDAP / MFA
  • Centralized access control
  • Zero Trust foundations
“Controlas tus datos, sin depender de Big Tech.”

5) CAPA DE AUTOMATIZACIÓN

DIFERENCIADOR REAL

AUTOMATION & ORCHESTRATION LAYER

Process Automation

n8n workflows, CRM/ERP/Email/APIs, Zero-manual operations.

Infrastructure Automation

Provisioning as code, Auto-scaling, Self-healing systems.

Support Automation

Auto-ticketing, Alert → action pipelines, Knowledge base generation.

Esto te separa del MSP tradicional. Menos personas → más margen → más clientes.

6) SOPORTE & SLA

  • Tiered Support Model: L1: Automated, L2: Infra, L3: Architecture.
  • SLA & SLO Management: Response time, Resolution targets, Reports.
  • Customer Success: Quarterly reviews, Optimization proposals.

7) PRODUCTOS & IP

  • Proxmox Backup Platform: SaaS / self-hosted, MSP licensing.
  • Managed n8n Platform: Automation as a Service, Per-workflow pricing.
  • Security Analytic: DMARC dashboards, Security posture scoring.

¿Por qué este portafolio es TOP MSP?

Vendor-neutral Automation-first SLA + Evidencia Escalable SMB → Enterprise
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